Frequently Asked Questions

Below you will find answers to questions that our customers commonly ask.

What is CSI Save the Groom?

CSI Save the Groom is an interactive Detective game played on smartphones. Teams move around the city to find the suspects and solve the crime.

How many people are needed to play?

The minimum amount of people needed to play is 6.

How many people are in a team?

Between 2 - 5 players in each team

What do I need to play?

Players will need a smartphone for each team.

How long does the game take?

The game takes approximately 1.5 hours

What is the cancellation policy?

Tickets are non refundable however, we do allow customers to play the game at anytime 30 days prior to the original booking and 30 days after.

Do I need to play on the day I have booked?

We understand that circumstances may arise where your are unable to play the game on the day of the original booking. We allow customers to play the game at anytime, 30 days prior to the original booking and 30 days after.

I need help, who do I contact?

Please direct message on Facebook or email: info@savethegroom.com

Where do I download the app?

Once you make your booking you will be sent instructions on how to download the app

Can I login before the event?

Once you login, the game will begin, so its important not to login until you are ready to play.

I cannot start the game, what do I do?

Make sure to have a strong internet connection, check the username and password (be careful of spaces and capital letters). If the issue continues, please message us through Facebook direct messenger and we will reply as quickly as possible.

I cannot open a question, why is this?

You can only open a question if the game time is running, the team name has been entered and your device has a strong internet connection. If the issue continues, please message us through Facebook direct messenger and we will reply as quickly as possible.

What happens if my phone/tablet battery dies?

You can resume the game on another device. The new device must be connected to the internet and download the app from Apple App store or Google Play store . Once downloaded, please open the app and login with the username and password for the game. Press 'start the game' , 'resume with existing team' and select your team name. The new device will be able to continue from the last saved position.

What happens if my phone/tablet stops working and I must reboot?

You can continue the game on the same device. Once your phone/tablet reboots, please open the app and press ‘Continue last game’.
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